1. Consent

"Personal data" refers to any information collected or recorded in a manner that allows direct (e.g., surname) or indirect (e.g., phone number) identification of an individual.
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We encourage you to read this policy carefully before providing us with any personal data. By using our services and accepting our terms and conditions, you explicitly agree to the provisions outlined in this Privacy Policy.

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2. Scope

At Oasis Group SA (hereinafter referred to as "Oasis Group," "we," "us"), we understand the importance of protecting the privacy of our guests and clients. We are committed to being transparent about how we collect, use, share, transfer, and store your personal information.
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This Privacy Policy applies to all luxury homes and apartments managed by Oasis Group SA, including our affiliated properties, websites, online platforms, and any offline or online promotional activities. It also governs any service or function that references or links to this Privacy Policy (collectively referred to as our "Services").
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This Privacy Policy applies regardless of how you access our Services—whether via a computer, mobile phone, tablet, or other devices. Additionally, it covers services provided without the use of electronic means.
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By using our Services, you agree to the practices described in this Privacy Policy. If you do not agree with these practices, please refrain from using our Services.
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3. Purposes of Data Collection

We collect and use personal data to manage our relationship with you and enhance your stay at our properties. Data is collected for the following purposes:
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a) Booking and Stay Management

• Processing reservations and guest requests.
• Creating and maintaining legal documents as required by applicable law.
• Accommodating specific guest preferences (e.g., property features, special requests, concierge services).
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b) Rental Property Management

• Managing check-ins, check-outs, and keyless entry systems.
• Monitoring additional services such as housekeeping, private chef services, transportation, and Wi-Fi access.
• Keeping records of guest preferences and past stays to personalize future experiences.

c) Enhancing Guest Experience

• Tailoring our offerings to guests’ needs.
• Sending updates on exclusive offers, local experiences, and additional services.
• Facilitating requests for personalized services, such as private excursions or event planning.
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d) Guest Relationship Management

• Managing client profiles, loyalty programs, and membership benefits.
• Conducting market research and service quality assessments.
• Sending newsletters and customized promotional content.
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e) Security and Compliance

• Ensuring property security and preventing fraud.
• Complying with Greek and European data protection laws.
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4. Types of Personal Data Collected

We collect personal data in different ways, including:

• Information Provided by Guests: Name, contact details, payment details, special requests, and membership information.
• Information from Your Use of Our Services: Device details (IP address, browser type), connection logs, Wi-Fi usage, and CCTV footage for security purposes.
• Third-Party Information: Data from travel agencies, booking platforms, and partners offering complementary services.
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Sensitive personal data such as medical conditions or dietary preferences will only be collected when legally required or with explicit consent.
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5. Personal Data Collection Methods

Personal data is collected in the following scenarios:

• When booking a stay at one of our luxury properties.
• During check-in, check-out, or when using our concierge services.
• When subscribing to our newsletter, participating in surveys, or entering promotional programs.
• When using digital interactions such as Wi-Fi login, our website, or mobile services.
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6. Data Sharing with Third Parties

We do not share personal data with third parties for their own marketing purposes without guest consent. However, we may share information with:

• Affiliated Companies: Within Oasis Group SA for operational purposes.
• Trusted Business Partners: Service providers, IT partners, financial institutions, legal representatives, and marketing agencies.
• Legal Authorities: When required by law or to protect our guests, employees, and company assets.
• Third Parties in Corporate Transactions: In case of mergers, acquisitions, or financial restructuring.
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7. International Data Transfers

Personal data may be transferred to countries outside the European Economic Area, in compliance with data protection laws. We implement safeguards to ensure adequate protection of transferred data.
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8. Data Security Measures

We apply industry-standard security measures, including encryption and network protection, to safeguard personal data. However, no digital or physical security system is completely foolproof.
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9. Data Retention

Personal data is stored only for the duration necessary to fulfill its intended purpose, comply with legal obligations, or enforce contractual agreements.
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10. Use of Cookies and Tracking Technologies

Cookies and similar technologies are used to enhance user experience and improve our services. These include:

• Essential Cookies: Required for website functionality.
• Performance Cookies: Analyzing website traffic and user behavior.
• Marketing Cookies: Delivering targeted advertisements.
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Guests can modify browser settings to manage cookie preferences.
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11. Guest Rights

Guests have the right to:

• Access, update, or correct their personal data.
• Request deletion of their personal data (subject to legal obligations).
• Withdraw consent for data processing where applicable.
• Request data portability.
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Requests can be submitted to our Data Privacy Department (contact details below).
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12. Policy Updates

This Privacy Policy may be revised periodically. Any updates will be reflected on our website. Continued use of our Services after updates constitutes acceptance of the revised policy.

A printed copy of this Privacy Policy is available upon request. Guests may also request a copy via our Data Privacy Department.
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13. Questions and Contact

For any questions regarding this Privacy Policy or to exercise data rights, please contact:

Data Privacy Department Oasis Group SA [Veikou 10, Attica, 11742, Greece] Email: info@meetyouroasis.com‍